Podcast Outreach Terms of Service

This is a Retainer Agreement between Kai Co., LLC (“we,” “us,” “our”) and any individual, entity, or organization that procures our services (“you” or “your”). If you have any questions about this agreement, you can email Kai Davis.

  1. Acceptance of Terms: Any work that we do for you is governed by the terms and conditions that you’re reading now. If you don’t agree to these terms, we can’t provide you with any services. This agreement is a binding contract between you and us.
  2. Terms May Change: You should know that, periodically, we may change the terms and conditions in this document, including the amount of our fees. If we do change them, the new terms and/or pricing will become effective for you on the next date on which your services with us are scheduled to renew. We’ll always give you at least thirty days to review these changes before new pricing and terms take effect.
  3. Payment: Our fee structure is simple. We have two plans: monthly or annual.
    • For the monthly plan, we charge the first three months upfront as a one-time fee, which covers the first three months of your monthly service. After that point, we charge the agreed-upon monthly rate. Monthly billing is due on the first of the month.
    • For the annual plan, we charge ten months’ rate per year (a 17% discount). This payment is due upfront. Annual billing is due on the first of the month following your anniversary date with us.
    • For both plans, we’ll need a valid credit card from you, which we’ll keep on file with our merchant service provider to bill your account automatically. We use industry-standard third-party vendors to manage our payment system and your information. You agree to keep your billing information current and agree that you’re solely responsible for failing to do so.
  4. Taxes: You’re responsible for payment of all applicable sales and use taxes.
  5. Refund: Whether you’ve chosen a month-to-month billing plan or an annual plan, you’re welcome to a full refund of your entire payment if you’re unsatisfied with the service within the first 2-weeks of us starting our work together – though it often takes much longed than that to see any results. To take advantage of this refund, you need to terminate our services and ask us in writing (an email to hello@doubleyouraudience.com will do fine) for a refund within two-weeks of the startof this agreement. No refund is available before or after that time period.
  6. Services: Under all plans, we’ll provide the following services:
    • Digital Outreach Plans, which shows the digital outreach campaign we’ll be implementing in our work together;
    • Monthly Digital Outreach, meaning outreach to influencers, bloggers, journalists, and website owners to build relationships with them and work with them to find opportunities to promote you you to their audience;
    • Meetings, which means an every-other-week meeting to discuss the status and progress of our work together;
    • and a monthly PDF report that summarizes the effects of our actions on your stated goals (such as conversations we’re engaged in).
    • Generally speaking, we’ll provide these services and deliverables on a 30-day timetable (though not necessarily starting on the first of the month). To carry out the services, we may need certain technical information and account access, including but not limited to: analytics software details and access, administrator access to your website, other details and access, TBD upon mutual agreement.
  7. Termination: Either of us can decide to terminate the relationship for any reason by sending notice in writing. At that point, your billing will stop and we’ll transfer any relevant logins and accounts over to your control. We’ll provide notice at the e-mail address you provide in agreeing to these terms of use. You can provide notice to our e-mail address at hello@doubleyouraudience.com. Note that previously-billed months are not refundable.
  8. No Guarantee of Results: We provide information as-is; it’s up to you to act on it. Your organization needs to be structured such that it can accept content, traffic, and search engine optimization recommendations and use it meaningfully. Additionally, we make no guarantee about the number of leads, sales, conversions, click-throughs, impressions, list signups, or any return on investment resulting from our work with you.
  9. Search Engine Optimization: As part of our services, we’ll be implementing changes to your site, building links to your site, and examining the traffic generated from those changes. You acknowledge that those changes might have a negative impact on the traffic to Your site, including impacts on sales, leads, conversions, click-throughs, etc. You further acknowledge that any live changes made to your website by you during the course of any Search Engine Optimization may make the collected data, and thus conclusions drawn from it, inaccurate. You agree that We aren’t and won’t be liable for any losses or liabilities arising from servives done on your web site.
  10. Adding Content: We may need to extend or rework your existing content or add new content to your website or Search Engine Optimization won’t work for you. You agree to let us make changes to your website so we can measure the effects of these changes. You agree to provide us with any information that we need to accomplish this goal. We will not share or otherwise disclose this information to anyone outside of the company at any time.
  11. Content Ownership: Any changes to your website that we recommend are owned by you forever. Except to the extent that we use code or content that we’ve developed for use with other clients, we assign all right, title, and interest, in such changes to you. To the extent that any of the code or content we’ve previously developed is incorporated into the changes we make on your site, we grant you a non-exclusive license to use that code as we’ve incorporated it into your site (but we grant no other rights). Note that nothing in this paragraph grants you any rights to our own website or the content on it.
  12. Limitation on Liability: OUR LIABILITY UNDER THIS AGREEMENT WITH RESPECT TO THE SERVICES THAT WE PROVIDE, ANY CODE THAT WE INSTALL ON YOUR SITE, ANY REPORTS THAT WE PROVIDE, OR ANY OTHER MATERIALS PROVIDED AS PART OF OUR SERVICES, IS LIMITED TO CORRECTION OF THE SERVICES OR MATERIALS. IF CORRECTION IS NOT POSSIBLE OR IMPRACTICAL, THEN OUR LIABILITY IS LIMITED TO A REFUND OF ANY FEES PAID TO KAI CO LLC BY YOU UNDER THIS AGREEMENT. THIS LIABILITY LIMIT APPLIES TO ANY LEGAL THEORY OF DAMAGES, INCLUDING NEGLIGENCE, CONTRACT, WARRANTY, OR OTHERWISE AS MAY BE APPLICABLE. WE WON’T BE LIABLE FOR ANY LOST PROFITS, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES, EVEN IF WE’VE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
  13. Indemnification: You agree to indemnify, defend, and hold Kai Co LLC, its owners, directors, officers, employees, contractors, agents, and affiliates harmless against any third-party claims of copyright, trademark, trade secret, or other intellectual property infringement brought against Kai Co LLC for using any of the materials that you provide to us to perform services for You or otherwise resulting from any breach by You of this agreement. In other words, if someone sues us for working with material that you’ve provided to us, you agree to pay our legal fees and any losses or liabilities that we might suffer as a result.
  14. Publicity: Referrals are how we’re able to get work in the future, and we love showing off any major victories. You grant us the right to mention the following on our website, and in our marketing and advertising collateral: your company’s name; the work that we did for you, described generally; and the relative impact that our work had on your business (e.g., X% increase in sales allowed company Y to hire new employees). You also grant us the right to link to your website.The rights granted to us are non-exclusive and irrevocable. We additionally retain the right to acknowledge our authorship of work done for you in an advertising and marketing context. Changes to these rights should be agreed upon in writing before you make your first payment.
  15. Business Hours: Our business hours are 9am–5pm Pacific Time. We take the following days off: January 01, Martin Luther King Jr. Day, Memorial Day, July 03, July 04, Labor Day, Thanksgiving, Black Friday, December 24, December 25, and December 31. We agree to put in a reasonable effort to reply to anything business-related during business hours.
  16. Independent Contractor: Kai Co LLC is an independent contractor to you/your organization. By entering this contract, we don’t intend to create a joint venture or partnership, or become one of your employees. Neither of us are granted any rights to control the other or to enter into agreements on the other’s behalf.
  17. Not Exclusive: We provide services to a number of clients. You recognize and agree that we may provide services to a number of individuals and organizations, including potential competitors, and are in no way obligated to provide services exclusively to you.
  18. Representations and Warranties: We represent and warrant that, to the best of our knowledge, our services will not infringe on the intellectual property rights of any third party. You represent and warrant that any materials you provide us will similarly not infringe on any third party’s intellectual property rights. EXCEPT FOR THE EXPRESS REPRESENTATIONS AND WARRANTIES STATED IN THIS AGREEMENT, WE, KAI CO LLC, MAKE NO WARRANTIES WHATSOEVER. WE EXPLICITLY DISCLAIM ANY OTHER WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR COMPLIANCE WITH LAWS OR GOVERNMENT RULES OR REGULATIONS APPLICABLE TO THE PROJECT. EXCEPT AS MAY BE EXPRESSLY PROVIDED, OUR SERVICES AND ANY MATERIALS DELIVERED TO YOU ARE PROVIDED “AS IS.”
  19. Assignment: In general, you don’t have the right to assign this agreement to any other individual or business organization. However, you may assign this agreement to an heir or an organization that acquires all or most of your stock, assets, or business. This agreement will bind your heirs, assigns, executors and administrators.
  20. Waiver: If one of us chooses not to act on a breach of this agreement, that choice won’t waive our right to enforce the agreement based on a different breach.
  21. Modification: This agreement can only be modified by a writing signed by both of us.
  22. Severability: If any provision of this agreement isn’t enforceable, the rest of this agreement remains valid and enforceable.
  23. No Third Parties: This contract is only intended to benefit you, the client, and Kai Co LLC, not any third party.
  24. Force Majeure: We won’t be in breach of this agreement if fire, earthquake, illness, death, act of God, labor dispute, or other event beyond our control prevents us from providing services in a timely fashion. We’ll notify you about the situation and work with you to establish a timeline for completing our services, if possible.
  25. Governing Law/Forum Selection: Oregon law governs this contract. We both agree to resolve any disputes exclusively in the state or federal courts located in Eugene, Oregon, and not anywhere else. You submit to the personal jurisdiction and venue of those courts.
  26. Headings: Headings for each paragraph are provided for convenience only. They won’t be given legal effect in interpreting or limiting the scope of the agreement.
  27. Entire Agreement: This is our entire Agreement. It supersedes all other discussions, understandings, and negotiations between us, if any.
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